What counts as a missed call
Any inbound after-hours call (or web form) to your dedicated line that the AI does not answer inside 60 seconds, measured from the ring to the first AI utterance, with the timestamp written to the recovery log.
Written response-time SLA
We answer every call in 60 seconds or you don't pay.
The AI receptionist built for HVAC and plumbing shops picks up every after-hours line inside a sixty-second window. The promise is written into the contract — and if a single post-setup call exceeds the minute, that month is credited back.
Live timer
Sixty seconds on the stopwatch.
The clock below simulates a real after-hours ring. The AI greets at zero, qualifies in the middle, books a job before the timer resets — the same pickup window your missed calls are measured against.
- 00Pickup rings, AI answers, ticket logged.
- 60Clock resets for the next call on the same line.
The AI receptionist picks up in under a minute. This is the timer your missed calls are measured against.
What happens in those 60 seconds
Greeting, qualification, ticket — in roughly a minute.
Every second of the pickup window is spent on one of three things. The order is fixed; the trade script inside each step is what we tune to your shop.
- 10–8sAnswers
The AI picks up by the third ring with a trade-specific greeting — service area, on-call tech name, and a HVAC/plumbing opening line, not a generic "how can I help you".
- 28–35sQualifies
The AI runs the trade intake: job type, urgency, zone, access. Slab-leak, no-heat, and sewer backup are flagged as priority before anything else is asked.
- 335–60sTexts back
First available diagnostic window held on the on-call tech's calendar, a job pushed into ServiceTitan / Housecall / Jobber, and the customer gets an SMS confirmation — all before the 60-second mark, so they do not ring the next shop on Google while we hold the slot.
SLA terms
What a missed call triggers — in the contract.
The credit-back terms are written into every contract on day one. Three definitions answer the only questions that matter when the timer slips.
What you receive
If a single post-setup call exceeds the 60-second mark, that month is credited back — written into the contract, not a goodwill gesture after the invoice goes out.
How it is measured
Every ticket carries a pickup timestamp. The monthly ROI call reads the actual p50 and p95 pickup times out of your shop's own recovery log — the same dashboard a tech can pull up on a phone.
FAQ trio
After-hours, weekends, peak storm season — same 60-second window.
The three pushbacks the cold-outreach sequence gets most often. They all run on the same pickup window; what changes is which tech holds the second half of the minute.
- 01
What happens at 11 pm on a Tuesday?
The same pickup window — the AI answers in under 60 seconds, runs the after-hours intake, holds the first diagnostic window, and texts the customer a confirmation. If the caller insists on a human, the call escalates to your on-call line with the transcript forwarded.
- 02
Saturdays and Sundays — same SLA?
Yes. Saturday-night emergency calls and Sunday-morning no-heat calls run on the same 60-second window the rest of the week uses. The on-call tech for the weekend is whoever the rotation names, and the AI's first action is still the same: hold a job and text back before the lead cools off.
- 03
What about peak storm season — when every HVAC shop in town is slammed?
Storm-season call spikes are exactly what the queue + dispatcher pair was built for. The AI grabs every ringed call before voicemail, the on-call calendar holds a longer weekday block, and the SMS handoff keeps the customer from calling the next shop on Google.
Want it written down?
See the 60-second SLA on a 15-minute discovery call.
Walk through your last missed Sunday-night call — the trade, the urgency, the ticket size. We will run it through the live AI and show you, on a stopwatch, that pickup is inside the same minute the contract credits back.
What you leave the call with
- A written recovery estimate — your shop, your call volume, your dollars.
- A 60-second SLA in your contract — credit terms spelled out.
- A live intake demo — your trade, your after-hours scenario.
No twelve-month lock-in, no per-call surcharges, no scraped mailing list.